At Dollywood Parks & Resorts, we strive to provide an inclusive experience for all guests and team members, regardless of their abilities. Our Accessibility Center includes information on our physical, visual, hearing, cognitive, and dietary accessibility offerings, services, and supports to help make planning your visit quick and easy.
Download The Dollywood Splash Country Accessibility Guide
ADA Accessible Parking
Accessible spaces are available for parking and are filled on a first-come, first-served basis and may reach capacity early on some operating days. If the accessible parking area is unavailable, the guest Drop-off and Pick-up area adjacent to the park entrance may be utilized for ease of dropping off and picking up guests. Standard vehicle and RV parking fees apply unless the guest is a Dollywood Gold or Diamond Passholder. All vehicles parked in a marked disabled parking space must have a government-issued license plate or displayed disabled parking tag. Without proper permits, violators may be subject to fines issued by the City of Pigeon Forge Police Department and/or towing of the vehicle at the owner’s expense.
All walking pathways at Dollywood Splash Country are wheelchair accessible.
Mobility Devices, Segways ®, and Golfcarts
Due to different pathway configuration and terrain, as well as large crowds that include small children and strollers, we regret that we cannot permit the use of golf carts, two-seated ECVs, ECV bicycles, tricycle child carts, or two-wheeled, self-balancing electric vehicles such as Segways ® at Dollywood Splash Country Water Park. Please reference the accessibility guide for Dollywood Splash Country’s full mobility device policy.
Dollywood’s Splash Country® has wheelchairs available for rent at our ticket windows at the main entrance. Rentals are on a first-come, first-served basis. Quantities are limited. The operator must be at least 16 years of age. Operators 16-18 years of age must have a parent or legal guardian at least 21 years of age sign the rental agreement. Rentals cannot be carried over to the next day. Dollywood’s Splash Country® does not rent Electric Convenience Vehicles (ECVs).
Park-to-Park Transportation
Guests staying at Dollywood’s DreamMore or HeartSong Resorts have complimentary trolley transportation to and from Dollywood and Dollywood’s Splash Country®. Wheelchairs and Electric Convenience Vehicle (ECV) are permitted on the Trolleys. Please see the Trolley Host for assistance. The pickup and drop-off for Dollywood’s Splash Country guests utilizing the DreamMore trolley is located at the loop at the entrance of the park. The pick-up and drop-off at HeartSong is located at Trolly pickup lobby, near the indoor pool.
To make the most of your Smoky Mountain Adventure, we encourage all guests to download the official Dollywood App. The app offers easy ticket & pass management, custom lists for planned activities, convenient access to interactive maps & wayfinding, ride wait times & show schedules, and filter options to find the perfect attractions for every family member.
Upon arrival at Dollywood Splash Country, guests with questions or in need of additional assistance may visit the Guest Services/Ticket booths at the front entrance.
Security Screening
When entering the property, you will approach a security screening area. The screening system uses extremely low-frequency radio waves (ELF) that are in the range used by some Electronic Anti-Theft Systems (EAS), widely deployed in retail settings for loss prevention. Please advise the officer staffed there if you have a medical condition in which you are unable to walk through the screening device, and they will utilize an alternative method.
Coolers and excessive amounts of food or drinks will not be allowed into the park. Single water bottles and single snacks or items for medical needs are permitted.
Please review the below sections for information on accessibility services available during your visit to Dollywood.
Accessibility Inner Tubes
Dollywood’s Splash Country has a limited supply of inner tubes with attached or built-in seats to assist our guests with limited mobility at two attractions – Downbound Float Trip and Mountain Waves. The accessibility tubes at these locations cannot be reserved and are only available on a first-come-first-served basis. You can inquire about free accessibility tube rentals by connecting with any host or by visiting the TimeSaverH20 booth.
Water Transfer Wheelchairs
Dollywood’s Splash Country has a limited supply of Water Transfer Wheelchairs to assist guests with limited mobility to transfer into tubes or to avoid using personal metal wheelchairs near water.
Water Wheelchairs are located at these five attractions:
Water Transfer Wheelchairs are stationed at the attractions listed above and are available on a first-come first-served basis. Hosts at these attractions are available to assist upon request. You can also inquire about free water wheelchair rentals by connecting with any host or by visiting the TimeSaverH20 booth.
Restrooms & Companion Care
All restrooms have wheelchair-accessible facilities and are located throughout the park. Companion Care/Family Restrooms are located at Big Bear Plunge and Fire Tower Falls. Adult changing tables are located in each of the gender-specific bathhouses at the entrance of the park behind the Retreats and Canopies and TimeSaver H2O booths. These two locations are equipped with showers. An additional family care room, equipped with an adult changing table is located under Big Bear Plunge.
All restroom locations are indicated on Dollywood Park Maps, which are available online, on the official Dollywood mobile app, and on signage throughout the park. While at the park, you can use the Dollywood Mobile App to navigate to any location using the “accessible routes” feature.
Accessible Dining
Wheelchair users may utilize our accessible picnic tables distributed throughout the park at all of our culinary locations.
Oxygen Tanks
Due to the forces, speeds, and movements, oxygen tanks are not permitted on or in rides/attractions at Dollywood Splash Country Water Park. Those requiring storage for extra oxygen tanks can visit the First Aid office located near Big Bear Plunge for assistance. For more information, contact a Dollywood Parks & Resorts’ Accessibility Liaison.
Dollywood’s Splash Country is an environment where you will encounter music, splashing, bodies of water without barriers, lifejacket requirements, etc. We encourage first-time guests to view the Dollywood Splash Country accessibility guide or contact an accessibility liaison if you require additional information.
TimeSaver Pass
TimeSaver allows you expedited access to lines at select rides. While all rides and shows are free with paid admission, TimeSaver helps maximize your visit so you can spend less time waiting in line. Explore more about TimeSaver for details and pricing.
Calming Area
A Calming Area has been created to help our Guests with special needs while visiting us at Dollywood’s Splash Country®. The Calming Area is a private, gated environment with natural surroundings equipped with a variety of sensory equipment and toys. The Calming Area may be utilized on a first-come-first-served basis.
As capacity is limited to one family at a time, we kindly request limiting use to 30-minute intervals to accommodate the needs of other guests. The calming area is located near Swiftwater Run.
For more information, ask any host or contact a Dollywood Parks & Resorts’ Accessibility Liaison.
Service Animals
Trained service animals are welcome at Dollywood’s Splash Country®. Under the ADA, service animals are limited to dogs and miniature horses that have been individually trained to do work or perform tasks for the benefit of the individual with a disability. Comfort animals, emotional support animals, or therapy animals are not service animals according to ADA regulations, and these animals are not permitted in the park. Tennessee State Pool Regulations do not allow animals, including service animals, in public swimming venues. The ADA does not override public health codes that prohibit dogs in swimming pools. Service animals are allowed on pool decks and other areas where the public is allowed to go.
Service animals must remain on a harness or leash no longer than four feet and under the control of their handler at all times and be housebroken. Service Animals are welcome to use any outdoor area for relief as long as the owner picks up after the animal and leaves the area clean.
If any time a service animal’s behavior is out of control, the Guest will be asked to remove the service animal from the park.
Due to the mountainous park terrain, Dollywood’s Splash Country® recommends that anyone legally blind or who has impactful hearing and or vision impairments enjoy the park with a companion or Personal Care Attendant (PCA).
Dollywood's Splash Country has options for our guests with special dietary needs, including vegetarian, gluten-free, and sugar-free options. A full list of alternative food and beverage options is available in the Food & Beverage section of the accessibility guide.
Please inform the cashier about all special dietary needs. When food is picked up, please ensure your order is correct and you have the correct condiments. Please allow for additional wait time, as many of these items are prepared when ordered.
For additional accommodation requests, please contact splashcountryfoodquestions@dollywood.com with a minimum of three days prior to your visit.
Please read all health and safety requirements for each attraction, as they are not all the same. If you suspect your health could be at risk for any reason, or you could aggravate a pre-existing condition of any kind, do not ride. We encourage you to watch the attraction, when possible, prior to choosing to ride.
For your safety, footwear, shirts, and cover-ups are NOT permitted on the following water park rides: Mountain Scream, Fire Tower Falls, The Butterfly.
For your safety, footwear is NOT permitted on the following water park rides: SwiftWater Run and Wild River Falls.
Park staff is not permitted or trained to physically assist guests onto or off the attractions. We encourage guests who need assistance to visit with a companion or PCA. For more information, contact a Dollywood Parks & Resorts’ Accessibility Liaison.
Further information on ride and attraction requirements and restrictions, including loose articles policy, lost items, etc., can be found in the Rider Accessibility and Requirements Guide and on Dollywood Splash Country’s rides information page. You can also contact a Dollywood Parks & Resorts’ Accessibility Liaison for assistance.
If you have additional questions about accessibility at Dollywood after reviewing the materials, we’re here to help.
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