How to Manage and Renew Passes within your Account

Passholders are required to have a My Dollywood Account when purchasing online. With a My Dollywood Account, you will be able to easily access your Season Pass and perks like Bring-A-Friend tickets and exclusive discounts.

On Desktop, you can navigate to the account section of the website via Sign In (if they already have an account) or Register (if they need to create an account) in the upper RIGHT of the navigation.

If you are already logged in, the word Account will appear in the upper right.

On Mobile, the Sign In or Register and Account links are in the hamburger menu in the upper LEFT.

We are excited that you are interested in purchasing a new Season Pass! To purchase a new pass or a pass that is exclusively offered to a select group, please visit the Season Pass page and make your selections. You will be sent through a page where you simply tell us how many passes of each type you would like.

Passholders are required to have a My Dollywood Account when purchasing online. After adding to cart, you will be asked for your email address for your My Dollywood Account. Your email address will be validated and you will be asked for additional information to continue with your purchasing.

We appreciate all of our passholders and have made the renewal process super easy!

Passholders are required to have a My Dollywood Account when renewing online. With a My Dollywood Account, you will be able to easily access your Season Pass and perks like Bring-A-Friend tickets plus exclusive discounts and speedy renewal.

Please visit the Account Overview page. You will be asked to Sign In if you already have an account or you can click/tap on "Registration" if you need to create
a new account.

Once within your My Dollywood Account, scroll down to the Passes module on the account overview page and click/tap on "Renew Passes". This will take you to the Passes page within your account where you can link passes, buy new passes, or renew your existing passes.

1. To link a pass: Select the "+Add Pass" option. You will need your Season Pass ID and the phone number associated with your pass.

To purchase a new pass: Go to the Season Passes page on dollywood.com.

2. When you are ready to renew your pass, the power of your My Dollywood Account comes full circle!

• All linked passes in your account will be evaluated for renewal.
• If the linked pass is eligible for renewal, the pass is selectable on the Link Passes page.
• If the linked pass is NOT eligible for renewal, the pass will not be selectable on the Link Passes page. There are multiple reasons for this but contact us if you would like to renew that pass.
  • Passes may not be eligible for renewal if the pass has been voided due to refund or Installment Billing
    missed payments.
  • Passholders who have received a refund, will need to purchase a new pass.
  • Passholders who have missed an Installment Billing payment will need to contact 1-800-Dollywood before you can renew your passes.

If the pass associated with your account is NOT eligible for renewal pricing and the pass has been voided, you will see the "Don't Renew This Pass" checked and that pass cannot be renewed.

Passes may not be eligible for renewal if any of the following are true:

• The pass has been voided due to refund
• Passholders who have received a refund, will need to purchase a new pass.
• Installment Billing missed payments
• Passholders who have missed an Installment Billing payment will need to contact 1-800-Dollywood before you can renew your passes.

If you feel this is in error, you can remove that pass from your account and then re-link it.

• Step 1: On the Link Passes page, click/tap "Remove From Account" on the linked passes table that you feel is not renewable in error
• Step 2: On that same page, select "+Add Pass" to re-link that pass

If you continue to have issues, let us know and we'll investigate for you.

Apologies for this! If you are receiving error code 45 on the checkout page after entering in your billing information, here are some troubleshooting techniques to resolve that:

• Step 1: On the Link Passes page, click/tap "Remove From Account" on the linked passes table that you feel is not renewable in error

• Step 2: On that same page, select "+Add Pass" to re-link that pass

Repeat this process for each pass you are attempting to renew and then "Add to Cart" again and if you continue to have issues, let us know and we'll investigate for you.

If you are having an authorization issue on your payment for your renewal, please check the zip code on the billing address within the checkout page. That is a common issue that we have seen. But please let us know if you continue to receive this issue at 1-800-Dollywood.

If you have received an email or phone call from our team regarding entitlements in your online account, you will find those entitlements under your order History within your online account.

Since we had to add these entitlements to your account after your purchase, we are unable to add them to the Entitlements section within your account. Apologies for the confusion. You can access them from the order History module within your account though. Simple click/tap the order for $0.00 Amount to get to your added entitlement(s).

After linking, purchasing or renewing your Pass from within your online account is simple! You can find your Pass ID as well as your barcode in your online account, too.

Option #1: Passes module

On your Account Overview page, click/tap on each pass to expand and see that pass's details. From there you can click/tap "View" for your digital ticket pass.

Option #2: If that doesn't reveal your Pass and you have recently renewed or purchased that Pass, try your recent Orders module.

Once there, click/tap the arrow on the far right of your recent order. Then on that next page scroll down to retrieve your digital tickets.