Frequently Asked Questions
Is Dollywood open every day and what are the hours?
Dollywood is open approximately nine months of the year. As our schedule varies greatly,
please check our Operating Calendar for specific
operating dates and hours.
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Where can I stay when I visit Dollywood?
Dollywood does not make recommendations on lodging. A list of facilities
that sell discounted Dollywood tickets can be found on our Schedules,
Maps & Brochures page when available.
For more information on other lodging or area information, please reference
the websites listed below:
Pigeon Forge
Department of Tourism 1 (800) 251-9100
Gatlinburg
Department of Tourism 1 (800) 343-1475
Sevierville
Chamber of Commerce 1 (888) 738-4378
Townsend Visitor's
Bureau 1 (800) 525-6834
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How do I get to Dollywood?
Dollywood is located in Pigeon Forge, Tennessee, 35 miles southeast of
Knoxville, off I-40 at Exit 407. Please see our Driving
Directions page for a map of the area.
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What is the weather like there?
Smoky Mountain weather is very unpredictable. You should obtain an up-to-the-minute
weather report prior to your visit. Current area weather conditions can
be found on our Weather page.
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Do you offer rain checks?
If it is raining when you leave the Park and your visit is shortened by the rain, you can request a Rain Check—just ask. Rain Checks are distributed at the Season Pass Center and are valid until the end of the season. Rain Checks are not available for Season Passholders.
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Are there any road closings that might influence my travel?
Information on area road closings can be found on our Driving
Directions page.
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Are there designated areas where I can change diapers or nurse my baby?
Baby Care Centers, located in the Showstreet and Country Fair areas, offer nursing areas, changing stations and family restrooms. There are also nursing stations available at the restrooms in Jukebox Junction and The Village. Vending facilities are available at the restrooms in Rivertown Junction, Craftsman's Valley and Jukebox Junction.
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Are pets allowed on park?
Although pets are not permitted inside Dollywood, our one-of-a-kind kennel,
Doggywood®, is available for the convenience of our Guests and their
dogs. Service animals for Guests with disabilities are allowed inside
Dollywood.
Do you have kennels for my pet?
Doggywood®
is a one-of-a-kind, climate-controlled indoor dog care facility. Doggywood
is constructed in the style of a rustic Smoky Mountain cabin. For owners
who really want to “pamper their pooch,” four cottages are available,
or smaller kennels are available. An additional amount
will be charged for each additional dog sharing a kennel or cottage. Visit our Doggywood
Information page for prices.
The daily rental fee provides each dog its own water supply, and a walk
area is located adjacent to the building so owners can spend time with
their pets without having to leave the park. Space is limited, and
reservations are highly recommended.
Please call 865-428-9826 during Park operating
hours.
Without a reservation, all kennels at Doggywood will be offered
on a first-come, first-served basis. Visit our Doggywood
Information page for more information. *Please note: Doggywood can
only accommodate dogs.
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Are there clothing guidelines at Dollywood?
To preserve our family atmosphere proper clothing is required including
shirts and shoes (sandals or flip-flops are acceptable). Clothing with offensive
words and/or pictures will not be permitted inside the park. Guests may
not wear character type costumes on park.
Male guests must wear t-shirts, muscle shirts, tank tops or opaque shirts
buttoned at least 2/3 of the way up from the waist, and must wear slacks
or shorts that completely cover the buttocks.
Female guests must wear t-shirts, tank tops, halter-tops, opaque shirts,
blouses, or dresses that are buttoned at least 2/3 of the way up from the
waist, and must wear slacks, skirts, dresses, or shorts that completely
cover the buttocks.
Any clothing in violation of the Tennessee Code on indecent exposure will
require additional cover-up. Dollywood reserves the right to require additional
or different attire where we deem appropriate. Should a guest refuse to
comply with our requests, the guest will be politely asked to leave the
property.
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What type of footwear should I bring?
Footwear without heel straps is not permitted on the following attractions: Sky Rider, Timber Tower and Waltzing Swinger.
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Do you have a First Aid Station?
Dollywood staffs two Safety/First Aid Offices—one in the Jukebox
Junction area near the Pines Theatre and another in the
Village area near the train crossing—with medical personnel on
duty at all times during park hours.
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Do you have a smoking policy at Dollywood?
If you smoke, please utilize the many designated smoking areas indicated
on the Guide Map. Smoking is strictly forbidden
on all rides, queue lines, indoor theaters, attractions, shops and restaurants.
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Are weapons or alcohol allowed?
Weapons and alcoholic beverages are not permitted on Dollywood Property.
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Who do I contact if I lose something at Dollywood?
Contact the Lost and Found Department at 865-428-9838.
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Where can I get a map of Dollywood?
Maps are available at Dollywood just inside the main entrance of the park.
A map is also available online at Dollywood Guide
Map.
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Do I have to pay to park?
Yes, $8 for all standard length vehicles, $11 for oversize length vehicles
such as RVs and trailers. Trams provide transportation to the Front Gate. However,
parking is FREE if you purchase a Dollywood Gold Season Pass.
Is there a special parking lot for my RV?
Yes, you will receive a parking permit when you pay $11 at the tollbooth.
This allows you to park your RV in our "Permit Parking" lot. Trams provide transportation to the Front Gate. RV parking lot is not available
for overnight parking or camping.
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Can I skip the long lines at any of the shows?
Yes. Dollywood’s easy-to-use Q2Q
electronic line management system lets you avoid long show lines at select shows and rides. Click
here for a complete listing of shows and rides available to Q2Q users. Plus, learn more about Q2Q and how you can enjoy More Time, Less Wait!
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Do you have picnic areas available if we bring our own food?
After careful consideration of park policies across the nation, consultation
with health and safety experts and much consideration of the welfare of
our guests and employees alike, we are unable to allow coolers, food or
drinks into Dollywood. Although we do not
allow food or drink to be brought into the Park, Dollywood offers a wide variety of delicious foods available at our restaurants
and snack vendors. (Special dietary needs should be addressed with the Safety Office prior to arrival.) However, if you would like to eat elsewhere or must leave
for any reason during the day, remember to get your hand stamped, then you
can return later that same day. Dollywood
does not have picnic areas at the Park, but if you would like to picnic somewhere,
the Smoky Mountains National Park is a great place to visit.
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Do you have strollers for rent?
A limited number of single and double strollers are available for rent
on a first-come, first served basis. Single strollers are $10 per day, and
double strollers are $14 per day. Discounts are available on stroller rentals
for Dollywood Gold and Super Gold Passholders.
Are lockers available?
Lockers are available at the Mountain Slidewinder, Timber Tower, Daredevil Falls, Stroller Rental and near the Tennessee Tornado roller coaster for $1.00 each time the locker is opened.
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What are the height / safety requirements for the rides?
A list of our Safety Requirements can be found on our Ride
Height Restrictions page.
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How do I know which rides my child can ride?
Children can ride if they meet the minimum height requirement established by the ride’s manufacturer to ensure Guest safety. To determine which rides are suitable for your child, please visit Dollywood’s Centralized Measuring station located at the Q2Q Reservation Center in the Park’s Adventures in Imagination area. Your child will be measured by a Dollywood Host and given a color-coded wristband which helps you and your children quickly identify which rides he or she is tall enough to ride. The coded wristbands correspond to the color-coded information displayed on signs at each ride in the Park.
Taking advantage of Dollywood’s Centralized Measuring service early in the day can help you and your family avoid the disappointment and frustration of waiting in line only to discover your little ones aren’t tall enough to ride. For a complete listing of Dollywood’s ride height restrictions, please click here.
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Do you have water fountains throughout the park?
Water fountains are located near many of our restrooms. In addition, ice
water in a cup is available FREE at most drink vendor locations and all restaurants
on Park.
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May I exit the park and return later in the day?
Have your hand stamped at the exit at the Dollywood Emporium. Keep your
ticket so it can be scanned when you return.
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Do I have to pay extra to see the shows?
There are a variety of shows and entertainment throughout the Park which
are free with your admission ticket except for our special ticketed events.
Please see our Shows section for more information.
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What is the Entertainment Schedule for a specific date?
Our regular Entertainment Schedule is available one week in advance.
Please see our Entertainment Guide for more information.
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How do I become a Dollywood vocalist or instrumentalist?
Each January and February the Entertainment department conducts auditions in several cities and at Dollywood.
Please call 865-428-9553 or see our Entertainment Auditions
page for more information.
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What discounts are available?
Dollywood’s current discount promotions can be found on our Special Offers page.
Do you offer a AAA discount at the front gate?
We do not offer AAA discounts at Dollywood. However, some AAA chapters
have opted to sell Dollywood tickets. Contact your local
chapter to determine if Dollywood tickets are available.
Do you have a military discount on admission tickets?
Yes. Dollywood has always been proud
to assist our military families. Visit our Special
Offers section for information
on this discount.
If I buy a one-day admission ticket, can I upgrade it to a season pass?
Season Passes are your best value if visiting more than one time during
the season. You can apply your one-day admission toward the price of a season
pass. This transaction must be made on the day of your visit before leaving
the Park.
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Do you have group rates?
Yes, we offer group rates for groups of 15 or more. Our group reservation
number is 865-428-9890. Groups must make reservations at least 14 days in
advance in order to receive one (1) complimentary ticket per fifteen (15)
paid.
Please see our Group Information section for more
information.
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I don't want to ride the rides; do you have a separate ticket for only the
shows?
I don't want to see the shows; do you have a separate ticket for only the
rides?
I only want to visit the museums; do you have a separate ticket for them?
We do not have a limited activity ticket. Dollywood tickets include all
rides, shows (except special ticketed events), museums,
crafts and other attractions, except for our special ticketed events and
paid games.
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Do you have a combo ticket with Dixie Stampede?
Dollywood does not offer a combination ticket with the Dixie Stampede unless your party is a group of 20 or more. Please visit our Group Information section for more information on this ticket option.
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Do you take checks?
Yes. A check may be written for admission, food and/or merchandise. Dollywood uses Telecheck Electronic Cash Advance (ECA) which submits the check payment as a debit entry to your account. A current
driver's license is required for identification.
What credit cards do you accept?
Visa, Mastercard, Discover and American Express.
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Do you have ATM machines on park?
ATM machines are located in the Dollywood Emporium, in the Village at
Temple's Warehouse & Mercantile, in Country Fair near Skeeball and at the Season Pass Exchange Center in Market Square.
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Do you have disability parking?
Yes. Disability license plate or hang tag must be visible. Please see our Special
Information for Guests with Disabilities section for more information. Standard
parking fees apply.
Do you have wheelchairs for rent?
A limited number of wheelchairs and Electric Convenience Vehicles (ECVs)
are available for rent. (Guest must be 16 or older with a valid driver's license to rent an ECV.) Reservations are not taken; they
are rented on a first-come, first-served basis, and cannot be carried
over to the next day (on an "After 3:00, Next Day Free" ticket). Wheelchairs are $8
per day. ECVs are $33 for a full day or $16 after 3:00 p.m. until close.
(Half-day pricing is not available during November or December.) Credit card or cash deposit is required for all ECV rentals. Discounts are available on wheelchair and ECV rentals for Dollywood Gold and Super Gold Passholders.
Are all areas wheelchair accessible?
A majority of the Park is level to gently-rolling and is thus wheelchair
accessible. Please see our Special
Information for Guests with Disabilities section for more information.
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How do I make a request to Dollywood for a donation of Dollywood admission
tickets to my organization?
As you might expect, Dollywood receives numerous donation requests in support
of a variety of worthwhile causes. In an effort to be consistent and provide
support to as many organizations as possible, Dollywood regrets that it
can donate only to fundraising events in Tennessee, Alabama, Georgia, Kentucky,
North Carolina, Ohio, South Carolina, Virginia and West Virginia.
Requests for a donation must be submitted on the organization’s official
letterhead stationary. (Please see guideline one below if your company is
organizing a fundraiser on behalf of a charitable organization since this
will require two letters.) Requests must be sent by fax to "DOLLYWOOD
DONATIONS" (including address, telephone & fax) to (865) 428-9743.
Please use the following as a checklist for our guidelines:
- Provide a request letter from the charitable organization on official
letterhead stationary. Also, if your company is organizing the fundraiser
on behalf of a charitable organization, please submit two letters:
one on your company letterhead and a second on the charitable corporation’s
letterhead.
- Submit request 1 month prior to fundraiser/event.
- Specify the date of the fundraiser/event.
- Include explanation of the fundraiser/event.
- Include a signature on each letter.
- School requests must be signed by the principal and faxed from the school
fax machine.
- Include fliers or newspaper articles with requests when possible.
Please allow two weeks for a response.
E-mail and phone requests will not be accepted.
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If you cannot find the answer to your question here, please email
us.
(We're sorry, but due to the large volume of e-mail received daily, we cannot
promise an immediate response to your inquiry. Please allow 8 - 10 days for
response.)
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